This will enable us to quickly resolve your query upon receipt of the returned item(s). If returning an item, as arranged with our customers services team, please include written details to let us know the name the order was placed under, the order number and a contact phone number. Our customer services team may then advise that your item is returned to us for further assessment. If contacting us regarding a damaged or faulty item we will ask you to email photos of your item as delivered so we are able to best assess the item in the first instance. Sterling Silver is a relatively soft metal, and if repeatedly knocked or trapped it can become misshapen. We cannot accept responsibility for any items, lost, damaged or mistreated. In order to keep your item in perfect condition we recommend following the jewellery care advice on our website. Please see further details below in the Cooling Off Period section. We cannot accept returns for an item which is excluded from the terms of our 14 day cooling off period, unless we are at fault. Our in-house team are available by phone, email or via social media from Mon-Fri between 9am-5pm and will strive to resolve any queries you may have as quickly as possible. In the regrettable circumstance that you are not happy with your order please contact our friendly customer services team within 48 hours of receipt of your items. Our gift boxes are made from lovely textured card with silver foiling details, your loved ones will truly cherish such a perfect keepsake gift.Īt TLKC all our jewellery is sterling silver so you can be sure your gift is hypoallergenic and nickel free.Īt TLKC we strive to deliver the highest quality products and customer experience possible – when our customers are thrilled with their items, we are simply over the moon! Presented on your choice of beautiful quote card designed to fit perfectly into our TLKC gift boxes – the best things really do come in small packages! Our chain lengths range from 14” which suits children through to 20” which sits a few inches below the collar bone for most ladies. You can combine up to six disc charms on this simple but statement necklace, each charm moves freely on the dainty sterling silver box chain in a length of your choosing with a lobster clasp fastening at the back. This beautiful silver necklace features our dainty sterling silver disc charms which are perfectly sized for engraving initials, measuring 8x8mm across the front of the disc. If you would like clarification on any of my policies, please contact me and I will respond promptly.Spell it out with our stunning silver initial disc necklace, a TLKC classic! Please contact me prior to or at the time of purchase if you would like gift packaging. I will gladly ship your purchase to a third party as a gift, and with a card with a message of your choice. Return of special order items is with permission only. Once received and determined to be in new condition, I will issue a refund for the purchase price of the item, but the buyer is responsible for shipping costs. If you wish to return an item, please contact me within 7 days of receipt to arrange the return. Intimate items (for health/hygiene reasons).Perishable products (like food or flowers).The following items can't be returned or exchangedīecause of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Ship items back to me within: 30 days of delivery I don't accept cancellationsīut please contact me if you have any problems with your order. Just contact me within: 14 days of delivery Returns & Exchanges I gladly accept returns and exchanges If there is a discrepancy between the buyer's address on Etsy and PayPal, I will try to confirm the correct address prior to shipment. Shipments to most areas in the Western US generally arrive 2 to 3 days after shipment, but I cannot be responsible for delay caused by the Postal Service or an incorrect address provided by the buyer. Expedited shipping, delivery confirmation, and insurance are available by request, and with additional shipping charge. Standard shipping is via USPS First Class mail.
If you need your item sooner than the listed processing time, please communicate with me and I will try my best to accommodate expedited shipping. I send a confirmation e-mail upon shipment.
Please refer to individual listings for shipping times. Multiple items in the same order will be shipped together, unless otherwise specified.
Shipping from United StatesĪll items are packaged in a gift box with a ribbon, inside a lightweight bubble mailer. Your order will be shipped after receipt of payment. Payment must be completed within 3 days of purchase. I currently accept PayPal, direct checkout, and Etsy gift certificates.
0 kommentar(er)
